Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued by zelvora for purchases made through Zelvora. This policy is designed to ensure transparency and fairness while providing maximum legal protection to zelvora in accordance with applicable laws and regulations in Ireland.

Scope and Applicability

This policy applies to all customers who make purchases through Zelvora. By completing a purchase, you agree to the terms outlined in this Refund Policy. This policy does not affect your statutory rights as a consumer under Irish law.

Definitions

  • Refund: A return of funds to the customer for a purchase made through Zelvora.
  • Customer: Any individual or entity that purchases products or services from Zelvora.
  • Purchase: The transaction completed by the customer for products or services offered on Zelvora.

Main Policy Content

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • The product or service purchased is defective or not as described.
  • The customer has contacted zelvora within 14 days of receiving the product or service to request a refund.
  • The product is returned in its original condition, unused, and with all original packaging and documentation.

2. Non-Refundable Items

The following items are non-refundable:

  • Products that have been opened or used.
  • Digital products or services that have been accessed or downloaded.
  • Gift cards or vouchers.

3. Refund Process

To initiate a refund, customers must:

  1. Contact zelvora at [email protected] or call +3530857123559 to request a refund.
  2. Provide proof of purchase and a detailed explanation of the reason for the refund request.
  3. Return the product to the address provided by zelvora within 14 days of receiving the return authorization.

Upon receipt and inspection of the returned product, zelvora will process the refund within 14 days. Refunds will be issued to the original payment method used for the purchase.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Return products in accordance with the specified conditions.

Limitations and Disclaimers

zelvora reserves the right to refuse a refund if the terms of this policy are not met. In no event shall zelvora be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products or services from Zelvora.

Data Protection/Security

All personal data provided by customers during the refund process will be handled in accordance with our Privacy Policy. zelvora is committed to protecting your personal information and ensuring its confidentiality and security.

Changes to Policy

zelvora reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on Zelvora. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: zelvora
Phone: +3530857123559
Email: [email protected]
Address: The Shelbourne Building, Floor 3, Office 12, Croke Park Road, Ballsbridge, Dublin, D04 NP20, Ireland

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Ireland.